Resume

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Education

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Experience

Veritex Community Bank
Technical Writer, Dec. 2021 — Oct. 2025

• Established enterprise-wide editorial consistency by leading the documentation governance program, authoring the corporate style guide, and standardizing P&Ps across Loan Operations, Deposit Operations, SBA, Compliance, and Credit.
• Increased operational capacity to 200+ daily wire and loan requests by building semi‑automated approval workflows and access controls in SharePoint and PowerAutomate, enabling teams to maintain SLAs despite staffing reductions.
• Improved audit readiness and reduced overdue reviews by designing and managing a SharePoint-based content management system supporting 300+ procedures, automated annual review cycles, and full historical version tracking.
• Improved system re-implementation by creating a structured change management workflow for the loan origination system, enabling transparent review, approval, and traceability for cross-functional stakeholders.
• Built and maintained a SharePoint-based knowledge/content management system supporting 300+ documents, automated annual review cycles, historical version tracking, approval workflows, and controlled access.
• Leveraged SharePoint and PowerAutomate to automate approval, review, and content lifecycle workflows, improving process consistency, traceability, and operational efficiency.
• Strengthened organization-wide communication by producing digital newsletters for 800+ employees, driving awareness of operational changes, compliance updates, and team achievements.
• Created clear, on brand messaging and narrative content for internal newsletters reaching 800+ employees.
• Partnered with SMEs and business stakeholders across 25+ departments to assess knowledge gaps, establish content ownership, resolve documentation issues and translate complex business processes into clear procedures, job aids, and user support materials.
• Achieved 100% workflow adoption among required users by developing job aids, video training, and delivering instruction to 300+ employees; collaborated with SMEs and BI partners to resolve user barriers and optimize workflow design.
• Used stakeholder feedback, review status, and documentation quality indicators to identify opportunities for improving content placement, usability, and knowledge accessibility.
• Developed executive-ready summaries and communication materials supporting audit, compliance, and operational initiatives.

Mr. Cooper
Technical Writer I, May 2019 — Dec. 2021

• Improved documentation accessibility and reduced content volume by 90% by consolidating 100+ regulatory and operational documents into 8–10 topic‑based “one‑stop shop” resources used across 4–6 departments.
• Improved documentation standards by creating and piloting new document templates and writing style.
• Supported audit readiness and compliance by creating and maintaining regulatory, operational, and investor-facing documentation in ArcherGRC, ensuring alignment with internal and external audit requirements.
• Partnered with Legal, Compliance, Origination, and Servicing SMEs to update documentation based on audit findings, regulatory changes, and evolving business processes.
• Enhanced client compliance reporting by producing monthly investor documentation summaries detailing new, revised, and retired content.
• Developed writing capability across the team by training technical writing interns on editorial standards, documentation governance, and change management workflows.

University of North Texas, Technical Communication Department
Technical Communication Tutor & Undergraduate Teaching Assistant, Jan. 2019 — May 2019

• Coached undergraduate writers on clarity, organization, and audience awareness through one‑on‑one tutoring and structured feedback.
• Reviewed and edited student assignments and professor manuscripts prepared for publication, providing detailed, actionable editorial guidance.
• Evaluated coursework and ensured alignment with technical writing principles and departmental standards.

Awards & Recognition

Chairman’s Circle Nominee — Veritex Community Bank (2024–2025)
Nominated for the bank’s highest employee honor for designing and deploying an enterprise-wide wire request platform in SharePoint and PowerAutomate. Recognized for measurable organizational impact, including reduced turnaround time, increased efficiency, and improved historical tracking for fraud and regulatory review.