Resume

Education

University of North Texas
MA, Professional and Technical Communication, 2020
Certificate: Teaching Technical Communication

Veritex Community Bank
Technical Writer, December 2021—October 2025

Established and maintained standardized content practices and a company-wide style guide to promote consistency and readability across departments.
Spearheaded an annual governance cycle for policies and procedures, ensuring alignment with evolving business processes and regulatory requirements.
Designed and maintained comprehensive internal knowledge assets, including process maps, configuration manuals, and procedures, to support transparency, scalability, and self-service adoption.
Built and deployed semi-automated SharePoint solutions that enhanced visibility, streamlined interdepartmental approvals, and stabilized workload capacity.
Created a centralized hub of job aids, video walkthroughs, and training materials to support adoption of internal tools and workflows.
Produced bi-weekly communications highlighting system changes in the loan origination platform, improving employee readiness during release cycles.
Led the creation of bi-monthly newsletters spotlighting enterprise initiative milestones, fostering cross-functional alignment and engagement.

Mr. Cooper
Technical Writer I, May 2019—December 2021

Designed and launched a unified documentation template and style, streamlining content across departments into “one-stop-shop” resources organized by topic.
Produced and distributed monthly investor reports for document updates.
Authored and maintained key operational content—including policies, procedures, and process maps—to support process clarity and compliance.
Mentored and supported interns by providing hands-on training to enhance team integration and performance.
Contributed to departmental communications by co-creating a recurring newsletter that highlighted achievements, upcoming projects, and internal initiatives.
Led the department’s employee engagement committee, planning inclusive remote and on-site activities to strengthen team connection and morale.
Facilitated department-wide Great Place to Work feedback sessions, increasing transparency around survey results and creating space for open dialogue and improvement planning.

Technical Writer Intern, February 2019—May 2019

University of North Texas, Technical Communication Department
Undergraduate Teaching Assistant, January 2019—May 2019

Tutor, September 2018—December 2018

Explained best practices for technical writing
Identified errors in student writing
Provided students with suggestions for revisions based on assignment requirements and rubrics

Royse City Independent School District
Substitute Teacher (Pre K-6th), May 2017—February 2019